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J. Medeiros Fine Art
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Guarantee
RETURNS
Your satisfaction is guaranteed! If you don't love it, return it for an equal exchange, refund or credit towards another item.
RETURN POLICY
You may return your item within 30 days of receipt for your choice of refund, exchange or credit towards another item. Shipping fees are NOT refundable and return shipping is at the expense of the customer. If a piece is returned in it's original condition, you will receive a full refund upon delivery and inspection. If the piece is damaged in the shipping process to me, you will receive your refund after an insurance claim is filed.
STANDARD RETURNS
All items must be returned in their original packaging material. Return shipping is at the customers expense and the item must be insured for the purchase amount.
- Take 3 clear photos of:
- The art and the original packaging to prove it arrived safely and undamaged.
- The art, the shipping container and packaging before you seal the package.
- The shipping container after the art is packaged up.
- Email the photos to me at [email protected] with a subject title of "ART RETURN". This protects you by verifying that the art arrived to you in good condition and was properly protected upon return. In the email please include your order # and title of the piece.
DAMAGED RETURNS
If your art work is damaged or defective in any way, I offer a hassle-free Photo Return when possible.
- Take clear digital photos of the damaged item and packaging it arrived in and email them to me along with your order #, title of the piece and a brief reason for the return at [email protected].
- You will receive an email from me within 24-48 hours confirming your photo return is being processed.
- If your photo return is confirmed and we can process your refund based on your photos, you do not need to return the item. If damage or quality issue is not apparent in the photos, you may be required to return the item at your expense before the refund can be processed. Please be sure to send your item via a trackable method.
SEND RETURNS TO
Jacqueline Medeiros
J. Medeiros Fine Art
803 Estuary Way
Delray Beach, FL 33483
